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Customer Service

Need Help? > > hello@banksbasics.com

DOMESTIC & NEW ZEALAND 

Please note, All orders placed between 20th June - 22nd July will be sent directly from Bali, Indonesia. The delivery time frames will vary between each destination. We thank you for your understanding while we navigate our one month working holiday.

If your order is significantly delayed, this is out of our control and by ordering you have agreed to these terms. 

No express shipping options will be avaliable during this time. Please contact us via email hello@banksbasics.com prior to ordering if you need express delivery.

STANDARD SHIPPING - All orders placed will be dispatched within two business days. All orders are shipped via Australia Post.

A active tracking number will be sent via email once your order has been dispatched.

Standard Shipping is a $10.00 flat rate with a 3 - 7 day delivery time frame. 

 

EXPRESS SHIPPING - All orders placed using Express Shipping will be dispatched within one business day of purchase using Australia Post. 

A active tracking number will be sent via email once your order has been dispatched. 

Express shipping is a $15.00 flat rate with a 1 - 3 delivery time frame. 

 

NEW ZEALAND -

EXPRESS SHIPPING - All orders are shipped express via Australia Post 

A active tracking number will be sent via email once your order has been dispatched.

AUS POST STANDARD $12.00 - Delivery 14 days from dispatch 

AUS POST EXPRESS $25.00 -  Delivery 7 days from dispatch. 

 

All dispatch time frames may be delayed if your goods where purchased the day of a launch of a new collection or restock. 

( Please note during the current COVID-19 times, shipping times are only an estimate & your orders progress may take extra time. This unfortunately is something well out of our control and we will take zero responsibility for delays on Australia Posts behalf. ) 

 

 

 

 INTERNATIONAL SHIPPING  

Please note, All orders placed between 20th June - 22nd July will be sent directly from Bali, Indonesia. The delivery time frames will vary between each destination. We thank you for your understanding while we navigate our one month working holiday.

If your order is significantly delayed, this is out of our control and by ordering you have agreed to these terms. 

No express shipping options will be avaliable during this time. Please contact us via email hello@banksbasics.com prior to ordering if you need express delivery.

As times are still uncertain with flights leaving from Australia, please order at your own risk, we are unable to give time estimates until further notice. If your order is significantly delayed, this is out of our control and by ordering you have agreed to these terms. 

 

** if your destination does not have an express option, and you would like to get a express quote, please send us a email and we will assist you further. 

  

UNITED STATES + CANADA 

 SHIPPING - All orders are shipped express via Aus Post 

A active tracking number will be sent via email once your order has been dispatched.

AUS POST Express $30.00 -  delivery time frame unknown as of yet

 AUS POST Standard $20.00 - delivery time frame unknown as of yet

 

 

EUROPE 

 SHIPPING - All orders are shipped via Aus Post 

A active tracking number will be sent via email once your order has been dispatched.

AUS POST Standard  $45.00 -  delivery time frame unknown as of yet

 

ASIA 

SHIPPING - All orders are shipped via Aus Post 

A active tracking number will be sent via email once your order has been dispatched.

AUS POST STANDARD  $30.00 -  delivery time frame unknown as of yet

 

THE REST OF THE WORLD 

SHIPPING - All orders are shipped via Aus Post

A active tracking number will be sent via email once your order has been dispatched.

AUS POST STANDARD $50.00 -  delivery time frame unknown as of yet

All dispatch time frames may be delayed if your goods where purchased the day of a launch of a new collection or restock. 

 

LOST OR STOLEN PARCELS 

Banks Basics will take zero responsibility for lost or stolen packages once a tracking number has been provided for your order. If your order has been significantly delayed we suggest contacting Australia Post for both domestic and international orders.

Under no circumstance will Banks Basics be held accountable. 

 

INTERNATIONAL CUSTOM TAXES

Due to the rules and regulations on parcel entry into certain countries, customs and airport taxes may be added to your order upon delivery. 

This is something that is completely out of our hands as parcels are randomly selected whilst undergoing customs inspections. B Ä N K S . will hold no accountability on the extra cost for the goods to clear customs. 

  

FURTHER ASSISTANCE 

For further assistance, please contact - 

hello@banksbasics.com

RETURNS & EXCHANGE

Banks Basics  will only accept refunds on full price items for a store credit only. We will however exchange sizes on full price items purchased from banksbasics.com within 7 days from the delivery date given we have the correct size available, if the size you are after is out of stock, you will be given a choice of another style or a full store credit.  

Banks Basics will also not exchange for different styles to the purchased goods. 

All items must be returned in its original condition. The items must be unused, unwashed and scent free. If any of the returned items do not meet the criteria mentioned above, your items will be sent back to you in which you will be billed for. 

Items must be sent back using a system that provides tracking information due to we taking no credibility for lost or stolen items. 100% of the shipping costs will be covered by the customer. 

Once your packages reaches our HQ please allow up to 5 business days for your return or exchange to be processed. 

If your return is accepted by our team, your store credit or  exchange will be issued and you will receive a confirmation email. 

If you would like a refund or exchange please email hello@banksbasics.com with your full name, order number and your preferred request.  

Please note: ALL SALE ITEMS ARE FINAL SALE 

 

 CREDIT NOTE OR GIFT CARD RETURNS 

Should you wish to return a full priced item for a refund which was purchased using a credit note or gift card, another credit note or gift card will be issued. ( if all items meet the given criteria above ) 

All full price items purchased with a credit note or gift card are eligible for exchange of size. 

Under no circumstances will you be issued a refund in cash. 

 

PRE ORDERS + REFUNDS OR EXCHANGE TERMS

If you are purchasing an item on pre order, please be aware you are agreeing to our pre order terms and conditions. Please see below. 

- If you have purchased an item on pre sale your item will be sent out to you before or on the given date estimate in the products description. 

- If you have purchased a pre order item along with other items, ALL your items will be held aside until the pre order product is in stock and ready for shipment. If you wish to have you orders sent separately, you will be asked to pay double shipping. Please email hello@banksbasics.com with your order number and request. Once your payment for the second shipping has been made, we will release your non pre order items. 

-If you have purchased an item with us whilst the item was on pre order, you will only be entitled to a refund if the item has been significantly delayed in arriving to our HQ. ( 2+weeks after expected shipment date) 

-Under no other circumstances will you be issued a refund or be entitled to an order cancelation for a pre ordered item before dispatch. 

 

FURTHER ASSISTANCE 

If you have any other questions please feel free to reach out. 

Please email hello@banksbasics.com with your concern. 

A staff member will assist you shortly. 

 

PRE ORDER TERMS AND CONDITIONS

-If you have purchased an item with us whilst the item was on pre order, you will only be entitled to a refund if the item has been significantly delayed in arriving to our HQ. ( 2+weeks after expected shipment date) 

-Under no other circumstances will you be issued a refund or be entitled to an order cancelation for a pre ordered item before dispatch. 

- If you purchase an item on pre order along with an already in stock item, your whole package will be sent once the pre ordered items arrive to HQ. If you wish to have your packages sent separately, you will be asked to pay another flat rate of $10 for shipping. Please contact us via email if you wish to organise this. 

 

 

Please see RETURNS AND EXCHANGES page for more info if you wish to exchange or return your pre ordered items after its arrival. 

 

FURTHER ASSISTANCE 

If you have any other questions please feel free to reach out. 

Please email hello@banksbasics.com with your concern. 

A staff member will assist you shortly. 

 FAULTS :

We classify faults that make a garment now unwearable, ie: loose stitching, broken press studs or zippers etc

If you receive a faulty item we recommend to please email hello@banksbasics.com with your order number and notify us of the fault. A member from our team will get back to you within 72 hours. 

Depending on the severity of the fault we address each case differently as each case is unique. We will take appropriate measures on inspection. 

Please note: We highly recommend assessing each item upon arrival as we take zero responsibility for faults that may occur after a 4 week time frame after arrival. Any items have faults after this given time frame will not be granted whether or not they are still in a brand new or unworn condition.

DISCREPANCIES:

 Any piece that has a small mark, scratched or minor damaged hardware are deemed as a discrepancy as the item is still deemed wearable. If you receive a item with a discrepancy please email us at hello@banksbasics.com with your order number and please clearly notify us of the discrepancy. A member of our team will get back to you within 72 hours. All discrepancies are unique therefore we will asses appropriate measures once we can confirm the issue with your item. Please note: We highly recommend assessing each item upon arrival as we take zero responsibility for discrepancies that you may notice after a  2 week time frame after arrival. Any items that have discrepancies after usage or this given time frame will not be granted whether or not they are still in a brand new or unworn condition.Please take note of the time frames mentioned above as under no circumstance will any measure be granted after. 

TERRY SWIM CARE DISCREPANCIES

Please note, ALL Terry Swim pieces are subsepiable to colour compromise if the garment is either worn in any form of chlorinated water, left in the direct sunlight to dry or the incorrect care instructions have been undertaken.

If any of the above have been done and your swimwear has now faded or the texture is now compromised ( including any tarinishing to the "B" gold rust free charms, you will not be issued any sort of compensation as we gave very clear and precise intructions on what not to do with your swim or how to handle the after care.

If you do have any issues with your swimwear please reach out hello@banksbasics.com