Faults or Discrepancies

 FAULTS 
We classify faults that make a garment now unwearable, ie: loose stitching, broken press studs or zippers etc

If you receive a faulty item we recommend to please email hello@banksbasics.com with your order number and notify us of the fault. A member from our team will get back to you within 72 hours. 

Depending on the severity of the fault we address each case differently as each case is unique. We will take appropriate measures on inspection. 

Please note: We highly recommend assessing each item upon arrival as we take zero responsibility for faults that may occur after a 4 week time frame after arrival. Any items have faults after this given time frame will not be granted whether or not they are still in a brand new or unworn condition.
DISCREPANCIES 
Any piece that has a small mark, scratched or minor damaged hardware are deemed as a discrepancy as the item is still deemed wearable. 
If you receive a item with a discrepancy please email us at hello@banksbasics.com with your order number and please clearly notify us of the discrepancy. A member of our team will get back to you within 72 hours. 
All discrepancies are unique therefore we will asses appropriate measures once we can confirm the issue with your item. 
Please note: We highly recommend assessing each item upon arrival as we take zero responsibility for discrepancies that you may notice after a  2 week time frame after arrival. Any items that have discrepancies after usage or this given time frame will not be granted whether or not they are still in a brand new or unworn condition.
Please take note of the time frames mentioned above as under no circumstance will any measure be granted after.