RETURNS & EXCHANGES

Banks Basics will only accept refunds on full price items for a store credit only, unless the item is deemed faulty on our behalf. 

For exchanges, the same will apply as per the above, if you have issues with sizing you will be given a store credit to repurchase your correct sizing. You will be given your store credit once your items have returned back to HQ. 

All items must be returned in its original condition. The items must be unused, unwashed and scent free. If any of the returned items do not meet the criteria mentioned above, your items will be sent back to you in which you will be billed for. 

Items must be sent back using a system that provides tracking information due to Banks Basics taking no credibility for lost or stolen items. 100% of the shipping costs will be covered by the customer for the returned or exchanged items. 

Once your packages reaches our HQ please allow up to 5 business days for your return or exchange to be processed. 

If your return or exchange is accepted by our team, your store credit will be issued and you will receive a confirmation email. 

If you would like a refund or exchange please email hello@banksbasics.com with your full name and order number and a returns address will be sent to you.

Orders sent back without prior email communication, will not be accepted and will be returned to sender. 

Please note: ALL SALE ITEMS ARE FINAL SALE & ANY SHIPPING COSTS WILL BE PAID BY THE CUSTOMER FOR ALL RETURNS AND EXCHANGES. 

 CREDIT NOTE OR GIFT CARD RETURNS 

Should you wish to return a full priced item for a refund which was purchased using a credit note or gift card, another credit note or gift card will be issued. ( if all items meet the given criteria above ) 

Under no circumstances will you be issued a refund in cash. 

PRE ORDERS + REFUNDS OR EXCHANGE TERMS

If you are purchasing an item on pre order, please be aware you are agreeing to our pre order terms and conditions. Please see below. 

- If you have purchased an item on pre sale your item will be sent out to you before or on the given date estimate in the products description. 

- If you have purchased a pre order item along with other items, ALL your items will be held aside until the pre order product is in stock and ready for shipment. If you wish to have you orders sent separately, you will be asked to pay double shipping. Please email hello@banksbasics.com with your order number and request. Once your payment for the second shipping has been made, we will release your non pre order items. 

-If you have purchased an item with us whilst the item was on pre order, you will only be entitled to a refund and order cancellation if the item has been significantly delayed in arriving to our HQ. ( 2+weeks after expected shipment date) 

-Under no other circumstances will you be issued a refund or be entitled to an order cancelation or change of mind for a pre ordered item before dispatch. 

FURTHER ASSISTANCE 

If you have any other questions please feel free to reach out. 

Please email hello@banksbasics.com with your concern. 

A staff member will assist you shortly.