B Ä N K S will only accept refunds on full price items for a store credit only, unless the item is deemed faulty on our behalf. We will however exchange sizes on full price items purchased from within 7 days from the delivery date given we have the correct size available, if the size you are after is out of stock, you will be given a choice of another style or a full store credit.  

B Ä N K S will also not exchange for different styles to the purchased goods. 

All items must be returned in its original condition. The items must be unused, unwashed and scent free. If any of the returned items do not meet the criteria mentioned above, your items will be sent back to you in which you will be billed for. 

Items must be sent back using a system that provides tracking information due to B Ä N K S taking no credibility for lost or stolen items. 100% of the shipping costs will be covered by the customer. 

Once your packages reaches our HQ please allow up to 5 business days for your return or exchange to be processed. 

If your return is accepted by our team, your store credit or  exchange will be issued and you will receive a confirmation email. 

If you would like a refund or exchange please email with your full name, order number and your preferred request.  




Should you wish to return a full priced item for a refund which was purchased using a credit note or gift card, another credit note or gift card will be issued. ( if all items meet the given criteria above ) 

All full price items purchased with a credit note or gift card are eligible for exchange of size. 

Under no circumstances will you be issued a refund in cash. 



If you are purchasing an item on pre order, please be aware you are agreeing to our pre order terms and conditions. Please see below. 

- If you have purchased an item on pre sale your item will be sent out to you before or on the given date estimate in the products description. 

- If you have purchased a pre order item along with other items, ALL your items will be held aside until the pre order product is in stock and ready for shipment. If you wish to have you orders sent separately, you will be asked to pay double shipping. Please email with your order number and request. Once your payment for the second shipping has been made, we will release your non pre order items. 

-If you have purchased an item with us whilst the item was on pre order, you will only be entitled to a refund if the item has been significantly delayed in arriving to our HQ. ( 2+weeks after expected shipment date) 

-Under no other circumstances will you be issued a refund or be entitled to an order cancelation for a pre ordered item before dispatch. 



If you have any other questions please feel free to reach out. 

Please email with your concern. 

A staff member will assist you shortly.